Audio Concierge

London, UK
[email protected]

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the warranty period of Audio Concierge products

We take a lot of pride in the products from our portfolio and offer a warranty period of 3 years on most of our earphones and headphones. Our portable players and earphone cables generally have a 1 year warranty.

What are the delivery charges for orders from the online shop?

Delivery charges may vary depending on what you are ordering and which delivery service you choose when purchasing from us.

Which payment methods are accepted in the Online Shop?

We currently accept credit and debit card payments via Stripe and we are also able to take payments from a PayPal account if you have one.

How long will delivery take?

Delivery to mainland UK is usually 2-3 days however this may be subject to stock availability. Services to Europe can take up to 5 days.

How secure is shopping in the online shop? Is my data protected?

We are very conscious of online security and our entire website is secured using SSL 256 encryption. No payment details are taken directly on our site and they are looked after by our 3rd party payment providers such as Stripe and PayPal.

What exactly happens after ordering?

We will send you an acknowledgment email and begin processing your order if we are able to fulfil. If we are unable to fulfil then you will be updated and notified that we are awaiting stock. Once we can fulfil the order you will get a despatched email stating that your order has been sent to you.

Do I receive an invoice for my order?

As you place your order you will be emailed an invoice, however we like to provide a paper copy of the invoice inside your order when we despatch it to you.

Can I return my item to you?

Your rights under the Consumer Contracts Regulations state that you have 14 days to return an item, starting from the date you purchased it. Due to hygiene reasons we are however unable to accept returns of earphones and headphones if they have been opened unless there is a fault with them.

Audio Concierge are London based, however we are mobile so we can travel to your place of work or home. We do not work from a traditional retail store as we understand that you may not have the time to travel to see us! That’s where we can find a convenient time and place that suits you.

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